If you are a Duo Mobile end-user (not an administrator) and are looking for help configuring Duo Restore beyond the instructions here, or if you are not sure if your organization permits use of Duo Restore, please contact your organization's IT help desk for assistance. Delete the restored Windows offline access account from Duo Mobile before reactivating Windows offline access. Reactivation of Windows offline access creates a second offline access account.

Duo for Windows offline access does not reactivate offline access accounts restored to your phone.

Be sure to delete those accounts from Duo Mobile on the old device or delete Duo Mobile entirely from the old device once you verify the passcodes generated by the restored accounts work for logging in to those services.

Restoring any third-party accounts on the new device does not deactivate those accounts on the old device.Restoring or reactivating any 'Duo-Protected' and 'Duo Admin' accounts on the new device deactivates those accounts on the old device.When you use the below methods to restore Duo accounts on a new or replacement device, be aware that:

Duo Mobile's restore functionality lets you back up Duo-protected accounts and third-party OTP accounts (such as Google or Facebook) for recovery to the same device or to a new device.

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